{"id":240,"date":"2022-10-18T16:51:32","date_gmt":"2022-10-18T21:51:32","guid":{"rendered":"http:\/\/191.101.14.28\/?page_id=240"},"modified":"2025-06-19T16:41:19","modified_gmt":"2025-06-19T21:41:19","slug":"politicas-de-entrega","status":"publish","type":"page","link":"https:\/\/vipets.com.co\/?page_id=240","title":{"rendered":"Pol\u00edticas de Entrega"},"content":{"rendered":"<p><strong>1.\u2060 \u2060Alcance<\/strong><\/p><p>Estas pol\u00edticas aplican a todos los pedidos realizados a trav\u00e9s de nuestro sitio web y puntos de venta autorizados.<\/p><p><strong>2.\u2060 \u2060Tiempo de Procesamiento<\/strong><\/p><p>\u2022 Confirmaci\u00f3n de pedido: Inmediata, v\u00eda correo electr\u00f3nico o WhatsApp<br>\u2022 Preparaci\u00f3n y despacho: Dentro de 1\u20133 d\u00edas h\u00e1biles contados a partir de la confirmaci\u00f3n de pago.<\/p><p>Nota: Los plazos anteriores son estimados y pueden variar por fuerza mayor o condiciones log\u00edsticas externas.<\/p><p><strong>4.\u2060 \u2060Costos de Env\u00edo<\/strong><\/p><pre class=\"wp-block-code\"><code>\u2022   Para montos inferiores, se aplicar\u00e1 una tarifa fija de COP $ 12.000.\n\u2022   Env\u00edos a zonas rurales pueden incluir un recargo adicional seg\u00fan el transportista.<\/code><\/pre><p><strong>5.\u2060 \u2060Seguimiento de Env\u00edos<\/strong><\/p><p>Una vez despachado tu pedido, recibir\u00e1s:<br>1. N\u00famero de gu\u00eda<br>2. Enlace de seguimiento al portal del transportista<\/p><p>Con esta informaci\u00f3n podr\u00e1s conocer el estado de tu entrega en tiempo real.<\/p><p><strong>6.\u2060 \u2060Recepci\u00f3n del Pedido<\/strong><\/p><p><br>\u2022 El paquete debe ser recibido por el titular del pedido o persona autorizada.<br>\u2022 Al momento de la entrega, revisa que el embalaje est\u00e9 en buen estado antes de firmar el acta de recepci\u00f3n.<br>\u2022 En caso de deterioro o manipulaci\u00f3n sospechosa, an\u00f3talo en los observaciones del transportista y comun\u00edcate de inmediato con nuestro equipo de Servicio al Cliente.<\/p><p><strong>7.\u2060 \u2060Demoras e Incidencias<\/strong><\/p><p><br>\u2022 Si tu pedido sufre un retraso superior a lo estimado, te notificaremos v\u00eda correo o tel\u00e9fono.<br>\u2022 Para reportar cualquier incidencia (paquete extraviado, da\u00f1os, entregas incompletas), por favor cont\u00e1ctanos dentro de las 48 horas siguientes a la fecha estimada de entrega.<\/p><p><strong>8.\u2060 \u2060Contacto<\/strong><\/p><p>Para cualquier consulta relacionada con tu env\u00edo, escr\u00edbenos a:<br>\u2022 Correo: servicioalcliente@vipets.com.co<br>\u2022 WhatsApp: +57 3026496872<\/p><p>Nuestro horario de atenci\u00f3n es de lunes a viernes, de 8:00 a 17:00 hrs.<\/p>","protected":false},"excerpt":{"rendered":"<p>1.\u2060 \u2060Alcance Estas pol\u00edticas aplican a todos los pedidos realizados a trav\u00e9s de nuestro sitio web y puntos de venta autorizados. 2.\u2060 \u2060Tiempo de Procesamiento \u2022 Confirmaci\u00f3n de pedido: Inmediata, v\u00eda correo electr\u00f3nico o WhatsApp\u2022 Preparaci\u00f3n y despacho: Dentro de 1\u20133 d\u00edas h\u00e1biles contados a partir de la confirmaci\u00f3n de pago. Nota: Los plazos anteriores [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"legal.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-240","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edticas de Entrega - VIPETS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vipets.com.co\/?page_id=240\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edticas de Entrega - VIPETS\" \/>\n<meta property=\"og:description\" content=\"1.\u2060 \u2060Alcance Estas pol\u00edticas aplican a todos los pedidos realizados a trav\u00e9s de nuestro sitio web y puntos de venta autorizados. 2.\u2060 \u2060Tiempo de Procesamiento \u2022 Confirmaci\u00f3n de pedido: Inmediata, v\u00eda correo electr\u00f3nico o WhatsApp\u2022 Preparaci\u00f3n y despacho: Dentro de 1\u20133 d\u00edas h\u00e1biles contados a partir de la confirmaci\u00f3n de pago. 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